Comments on: The Little Things and Customer Experience http://www.webword.com/wp/2007/01/03/the-little-things-and-customer-experience/ The usability blog of John S. Rhodes Sun, 17 Oct 2010 00:45:29 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Keith Knutsson http://www.webword.com/wp/2007/01/03/the-little-things-and-customer-experience/comment-page-1/#comment-45255 Keith Knutsson Sun, 07 Jan 2007 04:01:31 +0000 http://www.webword.com/wp/2007/01/03/the-little-things-and-customer-experience/#comment-45255 things like "A beauty" make it more realistic and makes you feel like you are reading from a person. not a machine. The internet needs to be more personal like that statement. Keith Knutsson things like “A beauty” make it more realistic and makes you feel like you are reading from a person. not a machine. The internet needs to be more personal like that statement.

Keith Knutsson

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