Comments on: QVC and Dell Support Call http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/ The usability blog of John S. Rhodes Fri, 29 Aug 2008 21:33:51 +0000 http://wordpress.org/?v=2.0.3 by: john http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-133501 Fri, 26 Oct 2007 14:00:20 +0000 http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-133501 I have a brother that worked for QVC for 11 years. Dell customer service is outside the United States. They are having some legal issues to there claims of good tech support. Of coure I was told QVC is trying to keep this from the customers. They do this alot!!!! I have a brother that worked for QVC for 11 years. Dell customer service is outside the United States. They are having some legal issues to there claims of good tech support. Of coure I was told QVC is trying to keep this from the customers. They do this alot!!!!

]]> by: Alex http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-41119 Fri, 15 Dec 2006 20:25:30 +0000 http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-41119 Dell support sucks! I believe that Dell deceive customers by advertising “next business day support” service. It is newer next day. I am considering class action against Dell. If you are interested to join please email at class.action.against.dell@gmail.com Dell support sucks!
I believe that Dell deceive customers by advertising “next business day support” service. It is newer next day. I am considering class action against Dell. If you are interested to join please email at class.action.against.dell@gmail.com

]]> by: DavidC http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23354 Wed, 23 Aug 2006 12:32:03 +0000 http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23354 Just proves rule #1 about sales: You don't need to know the product in order to be able to sell the product. My stepfather sold Cadillacs for almost his entire adult life, and to this day has absolutely no clue about anything mechanical. People would ask him details about the engine and he would say "It's a good GM engine, made in America. Now, let's see how you look behind the wheel!" Just proves rule #1 about sales: You don’t need to know the product in order to be able to sell the product.

My stepfather sold Cadillacs for almost his entire adult life, and to this day has absolutely no clue about anything mechanical. People would ask him details about the engine and he would say “It’s a good GM engine, made in America. Now, let’s see how you look behind the wheel!”

]]> by: Percy http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23352 Wed, 23 Aug 2006 11:41:46 +0000 http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23352 I think I liked “Make sure your memories are protected.” the best. It's got "all time classic" potential. I think I liked “Make sure your memories are protected.” the best. It’s got “all time classic” potential.

]]> by: John Rhodes http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23329 Wed, 23 Aug 2006 03:40:16 +0000 http://www.webword.com/wp/2006/08/22/qvc-and-dell-support-call/#comment-23329 Actual quotes heard after posting: "If you download everything from NASA maybe you'll fill up this 120GB drive." "More memory than you'll ever need." "Media direct button. Coolest thing ever." Actual quotes heard after posting:

“If you download everything from NASA maybe you’ll fill up this 120GB drive.”

“More memory than you’ll ever need.”

“Media direct button. Coolest thing ever.”

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