http://www.webword.com/wp/2006/07/12/new-rule-the-customer-is-king/ The usability blog of John S. Rhodes Wed, 15 Oct 2008 21:32:15 +0000 http://wordpress.org/?v=2.0.3 http://www.webword.com/wp/2006/07/12/new-rule-the-customer-is-king/#comment-18897 Thu, 13 Jul 2006 05:15:17 +0000 http://www.webword.com/wp/2006/07/12/new-rule-the-customer-is-king/#comment-18897 Don't see how treating customers the best possible way may be considered a new way of doing business. Having good relationships with customers has always been helpful in the days without advertising (except WOM, of course). Don’t see how treating customers the best possible way may be considered a new way of doing business. Having good relationships with customers has always been helpful in the days without advertising (except WOM, of course).

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