New rule: The customer is king
“Whenever you ask a CEO about the importance of customers, you hear the requisite platitudes. But in fact, customers have often lost out in the relentless push to maximize shareholder value (as represented by the stock price) and to maximize it immediately.”
New rule: The customer is king
Bigger picture: Tearing up the Jack Welch playbook
July 13th, 2006 at 1:15 am
Don’t see how treating customers the best possible way may be considered a new way of doing business. Having good relationships with customers has always been helpful in the days without advertising (except WOM, of course).