WebWord

If you’ve never heard of the Blake-Mouton Sales Grid, you’re not alone. It’s a tool that plots the relationship between Concern for People and Concern for Sales. Data is derived by understanding how your salespeople think about these two dimensions.
The two-dimensional simplicity of the Blake-Mouton Sales Grid is one of its major selling points. I […]

Partial Bibliography of Magic in User Experience Design
The Importance of a Customer-Centric Design Approach: An Interview with Gerry McGovern
Typography For Headlines
Conversation with Michael Bierut - Part I
Resources for the Design Entrepreneur
Google Adsense Sparklines
10 Ways
To Content Inventory Or Not To Content Inventory
Doc Searls’ presentation from Reboot8
Google And EBay: The MBA Analysis
Video lecture about design thinking by […]

The reviews for A Usability Review of Digg.com are starting to pour in now. Here’s a small sample:
“Really good stuff.”
~ Jason Coleman
“…worth the money.”
~ Robert Veres
Learn more about the Usability of Digg.com right now…

Quantitatively test the effectiveness of your home page — “This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.”
Journeying Through CHI 2006
Returning to CHI: Different Experience, Same Rush
User Experience & Cognitive Pleasures — “User experience and usability are two different things.”
What is UsiXML? […]

“John S. Rhodes navigates through Digg.com using screen capture video. He discovers and discusses several usability issues that could be hindering Digg’s profitability.”

18 minutes Hands on and real world.
23MB Smooth video with a human touch.
Instant download Entertaining and practical.
Only $5 About the price of a good mug of cold beer.

Instantly Download A Usability Review of […]

You can improve usability by organizing. A messy web site can be improved pretty easily by creating an organization where one doesn’t exist. If there is some organization, improve it.
This might be a call for information architecture but I think that I’m getting at something more raw. I’m talking about getting your web […]

Found and Lost is now in post production. I’m working through the final details and it’ll be available to you in the next few days.
Found and Lost is a PowerPoint presentation with audio. There are 70 slides and nearly 4 hours of audio. There are some things in this presentation that you will […]

Here’s some exciting news, folks. I’m on the verge of releasing a unique report on the topic of search. That’s right. I’ve been putting in some seriously long hours to create a presentation, just for you.
But it gets better. Rather than just pumping out a unique PowerPoint deck — a feat in […]