WebWord

Your Call Should Be Important to Us, but It’s Not (New York Times)

Gethuman Database — secret phone numbers and codes to get to a human when calling a company for customer service

Second Generation Tag Clouds

Why is it so Hard to Make Products that People Love?

Why Features Don’t Matter Anymore: The New Laws of Digital Technology

Avoid Within-Page Links

IBM to invest $1 bln for “info-on-demand” practice

Ethnio

Hiding in Plain Sight: An Interview with Adam Greenfield

Search Interface Standards

Loosely Coupled’s Top blog postings in 2005

(W)UPS - Package Tracking Usability (related: The UPS Twilight Zone)

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