The UPS Twilight Zone
Posted on January 18th, 2006 in Usability | 1 Comment »
“UPS has a horrible time staffing the facility – resorting at one point to driving vans around low-income areas of Chicago and offering a meal and pay at the end of the day. One person in HR intimated a rumor that in CACH it was a standard question to ask folks about gang affiliations so as not to have them on the same side of the building as their rivals.”

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