Nine In Ten Online Shoppers Frustrated: Survey
Information Week — “About 90 percent of online users have problems completing Internet business transactions, according to a survey released Monday by TeaLeaf Technology. TeaLeaf commissioned a study of online shopping, banking, travel and insurance Web site transactions. The study, by Harris Interactive, found that one in three consumers would go to a competitor if they experienced a problem. Eighty-two percent said they were unwilling to accept lower levels of customer service online than they would offline.”
Not sure I’d classify these as usability issues but I would certainly put all of this into the user experience bucket.
Around 90% of online users have problems completing Internet transactions…