Comments on: Choosing the Right Channel for Communicating with Customers http://www.webword.com/wp/2005/11/10/choosing-the-right-channel-for-communicating-with-customers/ The usability blog of John S. Rhodes Fri, 25 Jul 2008 05:53:56 +0000 http://wordpress.org/?v=2.0.3 by: Virgilio Paralisan http://www.webword.com/wp/2005/11/10/choosing-the-right-channel-for-communicating-with-customers/#comment-11247 Sat, 12 Nov 2005 11:23:10 +0000 http://www.webword.com/wp/2005/11/10/choosing-the-right-channel-for-communicating-with-customers/#comment-11247 The article about the right customer communication channel is a well structured article that simplifies a lot of the process that goes to building the right infrastructure for customer service. It takes up issues on process and the use of technology but delves on these topics in brief but clear sub-topics. You won't appreciate the article unless you actually went through the motion of overhauling or creating your own customer service program. The article about the right customer communication channel is a well structured article that simplifies a lot of the process that goes to building the right infrastructure for customer service.

It takes up issues on process and the use of technology but delves on these topics in brief but clear sub-topics. You won’t appreciate the article unless you actually went through the motion of overhauling or creating your own customer service program.

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