UPS: Arrival, Arrival, Departure, Arrival, Departure…
Jun 11, 2005 11:40:00 AM VESTAL NY US In transit
Jun 11, 2005 11:39:00 AM MAUMEE OH US Arrival Scan
Jun 11, 2005 06:30:00 AM HODGKINS IN US Departure Scan
Jun 11, 2005 03:45:00 AM HODGKINS IN US Arrival Scan
Jun 11, 2005 02:59:00 AM HODGKINS IL US Departure Scan
Jun 10, 2005 06:04:11 AM HODGKINS IL US Arrival Scan
Jun 10, 2005 02:48:00 AM HODGKINS IL US Arrival Scan
Jun 09, 2005 07:30:00 PM HODGKINS IL US Delay in delivery due to external factors
Jun 06, 2005 09:00:00 PM SPARKS NV US Departure Scan
Jun 06, 2005 04:37:26 PM SPARKS NV US Shipment picked up from seller’s facility
Jun 04, 2005 05:12:43 PM US Carrier notified to pick up package
June 13th, 2005 at 9:56 pm
Their system seems far less automated than what they like people to think…
Jun 13, 2005 05:42:00 PM VESTAL NY US In transit
Jun 13, 2005 05:41:00 PM BUFFALO NY US Departure Scan
Jun 13, 2005 01:00:00 PM BUFFALO NY US Arrival Scan
Jun 13, 2005 03:22:00 AM MAUMEE OH US Departure Scan
Jun 11, 2005 11:39:00 AM MAUMEE OH US Arrival Scan
Jun 11, 2005 06:30:00 AM HODGKINS IN US Departure Scan
Jun 11, 2005 03:45:00 AM HODGKINS IN US Arrival Scan
Jun 11, 2005 02:59:00 AM HODGKINS IL US Departure Scan
Jun 10, 2005 06:04:11 AM HODGKINS IL US Arrival Scan
Jun 10, 2005 02:48:00 AM HODGKINS IL US Arrival Scan
Jun 09, 2005 07:30:00 PM HODGKINS IL US Delay in delivery due to external factors
Jun 06, 2005 09:00:00 PM SPARKS NV US Departure Scan
Jun 06, 2005 04:37:26 PM SPARKS NV US Shipment picked up from seller’s facility
Jun 04, 2005 05:12:43 PM US Carrier notified to pick up package
June 22nd, 2005 at 8:50 pm
I can’t seem to find Hodgkins Indiana anywhere on a map
August 25th, 2005 at 12:51 pm
I know exatly what your saying I thing ups ground has to have an excuse why it takes 7 days to get there my package is same takes abot an hour beteween scans???
Aug 24, 2005
11:31 P.M.
HODGKINS, IL, US
ARRIVAL SCAN
10:27 P.M. HODGKINS, IN, US DEPARTURE SCAN
9:22 P.M. HODGKINS, IN, US ARRIVAL SCAN
8:57 A.M. BUFFALO, NY, US DEPARTURE SCAN
Aug 23, 2005
11:43 P.M.
BUFFALO, NY, US
ARRIVAL SCAN
8:14 P.M. ITHACA, NY, US DEPARTURE SCAN
6:31 P.M. ITHACA, NY, US ORIGIN SCAN
6
December 10th, 2005 at 2:06 pm
wtf is this bs.
Dec 9, 2005
5:16 P.M.
HODGKINS, IN, US
DEPARTURE SCAN
2:12 P.M.
HODGKINS, IN, US
ARRIVAL SCAN
12:36 P.M.
HODGKINS, IL, US
DEPARTURE SCAN
Dec 8, 2005
4:46 P.M.
HODGKINS, IL, US
ARRIVAL SCAN
Dec 5, 2005
8:37 P.M.
SUNNYVALE, CA, US
DEPARTURE SCAN
5:14 P.M.
SUNNYVALE, CA, US
ORIGIN SCAN
December 15th, 2005 at 6:31 pm
where in the hell is HODGKINS, IN????????????????????????
December 22nd, 2005 at 11:58 am
The reason why there is no Hodgkins IN listed on the map is because there is no such place…..Hodgkins is in Illinois; it is just off I-55 west of Chicago; I also had a UPS tracking giving an arrival and departure from Hodgkins IN; I looked on my atlas in Indiana and didn’t find it, but did find it in Illinois; I can’t imagine why they’d repeatedly mess up like that; you would think there would be alot of complaints about it; just so I get my package on time is all I care
December 27th, 2005 at 5:31 pm
Wherever Hodgkins, IN, may or may not be, it took a little over an hour from the departure scan for Hodgkins, IL, to the arrival scan at Hodgkins, IN. How interesting that UPS has TWO places with the same name that seem to be so close to each other but in different states. Wonder if UPS is lost? I agree Anthony - they can create cities all they want (and distribution centers) so long as my package arrives when it should (or sooner :) ).
December 27th, 2005 at 5:45 pm
I too had a package go through “Hodgkins, IN” and found it doesn’t exist. Perhaps it’s in the Twighlight Zone … That would explain some things … hehe.
December 27th, 2005 at 5:57 pm
I just looked on a map. Hodgkins, IL is about 25 miles from the Illinois-Indiana border, so they probably do have a “Hodgkins” facility in Indiana.
P.S. (I know - I mispelled twilight in the above post - typo)
December 27th, 2005 at 6:35 pm
[…] UPS: Arrival, Arrival, Departure, Arrival, Departure… It has been popular recently, but I don’t know why. […]
December 29th, 2005 at 8:14 am
Hodgkins (IL) is the UPS Chicago hub. That’s where you package hops a train. I don’t know why it had to hop on and off the train several times ;-)
January 4th, 2006 at 4:44 am
re: has been popular but i dont know why.
I would venture a guess and say that people are trying to figure out where the hell hodgkins, IL is. The reason why there are probably more than normal is because its near the holidays and there is an increase in shipping.
I agree, hodgkins is probably located in the twilight zone.
January 11th, 2006 at 4:55 pm
I’m trucking my packege and is going round and round around all over the USA now is in Hodgkins IN but at noon went to canada thru customs and its back to the USA I live in Canada so I dont know how many times it has to cross the border its funny dont you think?
January 18th, 2006 at 12:33 am
Actually, I suspect that Hodgkins, IN is their name for a trailer-drop point somewhere outside of their CACH facility. (Chicago Area Consolidation Hub a.k.a Hodgkins, IL.) UPS drivers are usually home for the night at the end of their shift. So trailers that flow from CACH to the Toledo Hub (Maumee, OH) get dropped on a concrete slab along the Indiana Turnpike where they are picked up by a driver from Toledo who drops his trailers that are headed for CACH. This is pretty-much a guess on my part, but knowing what I do of their hub and feeder system - it seems fairly reasonable.
Now, as for packages going in and out CACH (Hodgkins, IL) repeatedly. Back in 1995 CACH was sort of a roach motel. Packages would go in, but didn’t seem to come out for a couple of days. UPS has a horrible time staffing the facility - resorting at one point to driving vans around low-income areas of Chicago and offering a meal and pay at the end of the day. One person in HR intimated a rumor that in CACH it was a standard question to ask folks about gang affiliations so as not to have them on the same side of the building as their rivals. I’m not sure how true this was, but it certainly made for an interesting story at the Toledo Hub.
January 18th, 2006 at 1:12 am
[…] This story on WebWord gets more and more interesting… […]
January 25th, 2006 at 9:03 am
They suddenly confronted me with a bill (with a fine on top of it), which I should have payed as the receiving party. Totally insane company which doesn’t even know what they’re doing! Still plan to kick a ligth of one of those trucks, just out of frustration with them.
January 30th, 2006 at 8:09 am
You know…I am sitting here at work first thing Monday morning - waiting patiently for my package from the West Coast. I track it through UPS and notice this ‘Hodgkins’ thing. Now I have used UPS thousands of times and tracked just as many packages, but this is the first I really notice. So I search in Googlag and BAM here are a bunch of other, unproductive US workers! Awesome…I don’t know where Hodgkins really is either - and I don’t care. This sounds like the mystery of what ‘Springfield’ the Simpsons are from!!!
February 1st, 2006 at 6:41 pm
So my package was LOST in Hodgkins IL. Called UPS and what a bunch of uncooperative, uneducated, and single minded morons. No big deal, my package is a week late and need it before I deploy to Iraq in the 3rd week in February. UPS said it will take “6 no wait 8 no wait 6″ business days to trace the package. WONDERFUL
Always ship through FEDEX if you can, this is my 1,000,000th problem with UPS.
February 3rd, 2006 at 1:03 pm
My package is currently lost in Hodgkins, IN! Next time I’ll just drive the thing there myself.
February 3rd, 2006 at 4:53 pm
You know, I was just thinking: If UPS does have a facility in the Twilight Zone, wouldn’t it be just a matter of time before someone had a package delivered BEFORE it was shipped. Now now that would be wild. Anyone had that experience? :)
March 7th, 2006 at 11:07 am
WHERE IS THIS HODGKINS IN?? I did a google search as well and found this FORUM about this issue? WTF!!!!!!!!! I’m going to call them!
March 9th, 2006 at 4:23 pm
Hodgkins, IN isn’t a town so much as a sorting facility in Hammond-Tricities, IN
March 15th, 2006 at 8:09 am
Get 2 day Air Ground Takes forever
April 18th, 2006 at 11:37 pm
HOLY CRAP!! I was wondering the EXACT SAME THING as all of you!!! For the same reason!!! I was wondering why it arrived… then departed from hodgkins indiana… then arrived again, and after seeing this forum, went back and checked, and the 2nd arrival WAS in illinois!! So like a previous post I googled hodgkins indiana and got this site!!! Hopefully I’ll get my Palm Treo by the 20th like it says…. even though my birthday is the 19… I’ll be alright…lol…..
By the way….. as to the previous post…. 2nd day “ground air”? takes forever?? hmmmm
May 4th, 2006 at 3:13 pm
As a former ups supervisor. This is common. ups does not care they just want productivity and always take the gamble that the customer wont file claims. and if they do stall stall stall. Now as a former FEDEX supervisor I would say use them they actually care and would find the employee who screwed up and deal with them in a fair manner. I have witnessed fedex renting private planed just to get peoples packages out. My advice this is common dont use ups. Use fedex or the post office. I plead with everyone who ships anything to me to not send it to me ups!
May 23rd, 2006 at 12:04 am
United Parcel Service had this to say:
Thank you for your inquiry. Hodgkins is a UPS Hub. A UPS Hub is a major
sorting facility that acts as an exchange point for volume moving to a
broad area. The hub is designed to sort tens of thousands of packages per
hour, permitting the quick exchange and redirection of parcels. The
addresses or telephone numbers of UPS Hubs are not available to the
public. If you wish to obtain the address of your local UPS Customer
Center, please see the following URL:
http://dol.ups.com/using/services/locate/locate
May 30th, 2006 at 5:40 pm
My package did not move from point of departure (Utah) for several days. Today (Tuesday) it arrived at Hodgkins where UPS has 2 terminals. Hoping that my package will be able to leave the loop from terminal 1 to terminal 2 to terminal 1 to terminal 2 to terminal 1 … some time before the week is over.
June 2nd, 2006 at 10:49 am
OK here is the deal. First, the name UPS assigns to a building may or may not be the same as the actual town the building is in. That may be somewhat confusing for someone tracking the package and UPS should probably list the “location” of the building at the tracking site instead of the building name. Just remember most of the buildings were named before tracking existed. Could the names be changed? Who knows, but on a daily basis when you are on the inside moving 10s of millions of parcels it is pretty low on the list of concerns. Another issue on my mind though. We continue to undervalue working people in this country. The starting pay rate at UPS is 9% more than it was in 1979. No I’m not talking constant dollars, actual hourly wage. We deal with the same thing when we go out to eat or deal with any service industry. We want that employee to really care about us and we want them to do it for peanuts.
Want to know what it is actually like to work at UPS? Well, in the summer when it is 95o outside you enter the building and notice about a 5 -10 degree increase. Then if you have the pleasure of loading a trailer with a fiberglass top you can expect another 10 -15 degrees. I have measured as much as 123o at 5 feet; it’s cooler near the floor and hotter near the roof. Now for a new employee the next 5 hours before you go home or to lunch involves putting about 2000 parcels between 10 and 70 lbs. into a neat stack 9 feet height. Just to get an idea for yourself, do 2000 squats (both hands touch the floor) in the next 5 hours in the air-conditioning with a fan blowing on you without picking up anything. (Let me know how that works out for you).
Ok so while you are doing that you also need to check the City, State and Zip of every parcel and scan the tracking label (see how this ties in to the topic?)….. But wait some clown shipped a package with an incorrect zip for the Town/State. The zip is for Montgomery but the town says Montomeryville. No worry this happens often enough that I know where he wants it to go even if he doesn’t. Now here is a twist, this guy is shipping the same box to 2 different addresses, couldn’t be bothered to remove or cross out the old label and tracking bar. No worry I can see where it has already been and where it is going. Just a few extra seconds of my time. This one had the tracking bar code across the box seam and it can’t be scanned because it folded into the crease I guess I’ll have to key enter the 16 digits ( like multitap on your cell phone ) while my work backs up behind me. ( here is an inside hint …. IT AINT GONNA HAPPEN if YOU caused the problem) Place your bar codes on ONE SOLID SURFACE and I don’t mean wrapped around a tube or under paper tape.
I have made 3 mistakes sorting packages since January and 2 of them had a second address label on them that I didn’t see. I have caught about 5-15 mistakes a DAY that the shippers have made that I could simply have sent on their way. So to break that down…. Shippers made about 1300 mistakes this year. I caught 1298 of them and I made one mistake of my own. Not too bad?
So we have a new part time employee that does this Monday through Friday and then he gets a check for $170. I wonder how long he is going to stay.
In contrast how does that compare to the “golden parachute” of our oil tycoon? We would need 43,636 workers working for an entire year to take home as much as one mans severance pay and not even considering his other perks and salary.
Ditto’s to all
Next time lets talk about farm workers.
June 9th, 2006 at 1:40 am
sure, we don’t get paid much at UPS, but the writer neglected to note that we get $5,000 in tuition reimbursment per year and FREE medical benefits for us and our dependents. as a college student with a child, UPS has been a godsend, in fact it is the only way that i am able to finish school. we get paid close to $10 per hour, but only work 4-5 hours per night, so it doesn’t add up huge at the end of the week.
I will advise against shipping an individual parcel UPS. in fact, it’s really not what the company is designed to handle. 80% of the volume is business to business, and is based on large negotiated contracts. if a company has fragile products, they probably won’t be using UPS as their distribution arm for long, but if the products are relatively durable, then UPS is usually the cheaper route. if its fragile, or an individual shipment, use fedex or the mail.
hodgekins is the CACH hub, which is an enormous, sprawling location that covers a wide area of the western chicago suburbs. Originally, tracking said “CACH”, but the name was changed to ameliorate confusion amongst customers trying to track their packages. I’m not entirely sure, but i imagine that the CACH has satellite hubs throughout the chicagoland area, including in indiana, and that the in and out scans are the progress of the package moving between cach buildings.
June 12th, 2006 at 12:23 pm
UPS is a crock, and I am not flaming the people who are mad at UPS … I’m actually on their side. Please read though, might explain alot.
As of June 6th, 2006 (the irony!) I have been at UPS for 4 years now. I’m only at $10.50 an hour after *four* years. As the guy stated above, we sit in trailers all day long that are a minimum of 10-15 degrees hotter than it is outside, and do very physical work. On an average warm day, if my shirt and shorts are not completely soaked with sweat after an hour of work then something is wrong. The current area I work in has seen it neccessary to make me a permanent power-loader. Normally a loader wears a scanner, and when packages come pouring into their trailer, they check the labels/address/etc and then load the package. Me? Not so lucky. Someone else just scans them and pushes them down to me. I get to load the packages as fast as possible, nothing else. I handle at least 4,500 packages a day (a day being 4-5 hours with one 10 minute break).
No imagine a building full of 400+ workers just like me, working a very under-payed job. Do you think we care if we mess up on a package once a week? If we only mess up once per, thats amazing statistics seeing as how I will handle 20,000 packages in an average week.
Also, you all seem to be super curious to the duplicate arrivals/departures. The package is not actually leaving the building … going elsewhere, and then coming back again. What is most likely happening is that the package upon arrival was sent to the wrong loading area, so it had to be recycled again so it would be sorted to the correct area. Every time a package comes to a loader, they scan it. They don’t know if they previously scanned that same package an hour ago (remember the 4,000 packages a day). The package could’ve been slighty damage, and had to be re-taped etc.
Not really a topic, but hoping people read this they should know the following about UPS: Package the *hell* out of your shipments. I see on average about 20-25 packages a day get smashed up, and at least a couple that will turn up ‘MIA’. Packages come down giant moving belts (similar to airport luggage) and are then diverted by giant hydrolic arms into seperate shoots that lead into trailers. This alone presents endless way for a package to get smashed/broken/damaged.
UPS has two major loading sections … one part unloads the packages, and the other part loads them. The two parts do *not* work together meaning if the load cannot keep up with the unload, packages will back up along the belt. Imagine a 6 foot wide belt backed up a good 50-100 feet of packages backed up on it … none of them moving. They are all stacked on each other, being pushed into each other. This alone causes most of the damage. The arms that divert packages into the trailers don’t do so with grace … they are friggin hydrolics that stop at nothing untill its giant metal are is fully diverted. I’ve seen these hydrolic arms obliterate boxes before if they catch a package the wrong way.
Lets say a package makes it all the way from the unload to the load, and is diverted into the trailer its supposed to be in without getting damage. It can still fall off of the rollers (rollers are long slanted belts with horizontal round rolls for the boxes to slide down to the end of the trailer). Rollers typically sit 4-5 feet off the ground. Packages spill off these rollers onto the trailer floor leading all the way to the back. If I need to get out of my trailer really quick to take care of something I can either a.) clean up and move the probably 30-50 packages along the side, or b.) just run out stepping on any package my steel toe boots happen to land on. When having to leave the trailer 15 times an hour, choice “b” becomes more dominant. Why not just clean up the sides and get it over with? Because do to the excessive flow of packages, the sides would be dirty again in 5-10 minutes.
Ok, so your package makes it all the way to the loader (me). We might be having a bad day and decide to punt our foot through your box because it pissed us off. Your box may be thrown against a wall because your label wasn’t properly placed on the package. Your box may be purposley put at the bottom of a wall for being un-even. I know of people who have urinated on boxes before. Bottom line is that the people who handle your packages are rarely in a good mood, and if your package adds to that frustration it will be taken out on it … why? Because its almost impossible to get in trouble for unless someone actually see’s you donig it.
I hope this helps clarify why so many problems occur at UPS. And believe me (I speak from personal experience) FedEx is no different. If you take anything I’ve said here for face value, let it be the fact that you need to package your parcel extremely well. As yourself if the item inside would be able to survive being dropped 5-8 feet, hit by a hydrolic arm, thrown/pushed/etc by workers. There are even sometimes it doesnt matter how well packaged it is, some packages just wont make it. Workers can only chuckle when 6 foot long packages come down the belt with flourescent lights in them with very little protection … if you dont hear the glass rattling, or see the box bent at a 45 degree angle then God himself watch over that package every second.
Good luck with all your shipping needs,
Current Part-Time Package Handler
June 15th, 2006 at 2:54 pm
Well, I agree with the guy that said something to the effect that as long as I get the package on time who cares what they call the mystery town where Twilight Zone seems to exist. For the most part, UPS has been good to me for my incoming shipments, however I do all my outgoing shipping by USPS Priority Mail which gets my packages delivered anywhere in the US in no more than 3 days. I reserve the other carriers like UPS and FedEx for outgoing foreign shipments because many times the mail in foreign countries takes forever.
The only thing I don’t like about UPS is that I have to be here to sign when the package arrives. Messes with my other schedules.
Happy Everything to Everybody Everywhere!
July 6th, 2006 at 8:12 am
All I can say about you complaining UPS employees is GET another job or get off your butt and go to college with all the tuition reimbursement that you supposedly get. If you are too dumb or lazy to go to college to get a better job… well, among all the crappy jobs out there, this is not one of the worst. There are people who are much worse off than you. Look at the devil Walmart’s employees once and count your lucky stars — at least you get health insurance.
September 1st, 2006 at 2:59 am
Laura,
Of course!! THAT’s what all the underpaid, underappreciated workers of the world are lacking. All this time, they’ve unknowingly had the means and opportunity to go to college and get their masters degree in being a CEO. If only they’d gotten off their asses earlier! Nevermind that college isn’t free, children are even less-free, and time is effectively money when you have people to support.
Life isn’t so kind to everyone. I thank MY lucky stars that I had the opportunity to get my degree and work in a great job with high pay, free coffee, and no manual labor.
It still annoys the hell out of me off when my packages get lost or damaged, but I always respect the people who have jobs that drive that industry.
-Jason
September 15th, 2006 at 4:33 pm
Hodgkins IN is actually Hammond Indiana exit 1 off of the Indiana Toll Road. They break down the triple trailers into double trailers that are destined for Hodgkins IL. Indiana Toll Road allows triple trailers while IL does not allow them at all in the state.
September 19th, 2006 at 8:40 am
If you’re interested, Wikipedia has a pretty good description of this location and acutally has a link to a Google satellite map of the Hodgkins facility.
http://en.wikipedia.org/wiki/CACH
The facility is massive as you can see in the pic. I’ve had packages recently arrive at Hodgkins and depart, then arrive & depart from Chicago, and then a & d back in Hodgkins again. Waiting for my 2nd package now…the shipper had to resend another package to me since UPS lost the first one in Hodgkins last week. Keeping my fingers crossed.
October 10th, 2006 at 2:50 pm
Wow. I never expected to find such passion over “where the hell is Hodgkins?” I gues it proves an interesting point about the ‘net and our boundless submission to it as a nation of computer-philes. there you are, impatiently waiting for whatever it is you are, glaring at a computer screen, fretting over Hodgkins, UPS, dear god why do I have to wait for anything!?!
When you’ve all died from your strokes, your computer screen won’t even flicker and I guess UPS wins.
I’ll spread your ashes… over Hodgkins
October 25th, 2006 at 3:12 pm
LOL!!! Curtis, you hit the bullseye! And from now on, USPS for me!
LW
Hodgkins, USA
November 18th, 2006 at 10:58 am
Hodgkins, IL is where the chicago Area Consolidation Hub is located. This is a building that process over 1.5 million packages per day. There are 4 sorts (shifts) that process packages and fill trailers. Each sort has trailers that are “hot” and have to go out during that 5 hour period. If your package is in Hodgkins for a while, it means the trailer is not scheduled to leave until one of the next 3 sorts. The difference between Hodgkins IL and Hodgkins IN is simple: There are places like Maumee OH, Charleston, WV, etc that are close ebnough where the packages go “ground” meaning they are driven there. However, in Illinois, UPS can only drive two trailers on one hitch, in INdiana, three can go back to back to back. Packages do not get departure scans, entire trailers do. So you will get a scan saying “departure: Hodgkins, Il. Then, there is a truck stop in INdiana where you will recieve a Hodgkins, IN scan. There, your trailer waits about an hour or so to be hooked up to two others going ground through Indiana. Then you will get a Departure: Hodgkins, IN scan. While the truck stop is in Hammond, IN, the trailer will show Hodgkins because all of the shifting there is done by people traveling to/from Hodgkins. However, for those who do not get that scan, more likey than not, your package is gong by rail in either the adjacent rail yard, or contracted rail companies (Vermont Rail, etc) will drive the trailer to another rail yard and the trailer will meet the train there to pick up time-in transit. This Hodgkins facility does 15% of the entire nations ground work because of our size. Normally, if you had a package going from Sunnyvale, CA to Ithaca NY, the process would be: Sunnyvale to North Bay, CA Hub, then North Bay CA Hub to Salt Lake UT HUb, Then to Minneapolis, MN HUb, then onto Buffalo, NY HUb, then Ithaca. This facility allows for this process: Sunnyvale to Hodgkins, IL, to Buffalo, NY to Ithaca. Or n some cases, depending when the package arrives in Hodgkins, straight to ithaca.
December 9th, 2006 at 6:53 pm
Yep,
Had a package go from hodgkins IN. to Hodgkins IL. Package was scanned 5 days ago for departure from from the IL. hub. Originated from Best Buy.com. UPS says package is lost.. Best Buy says it states “In transit” from UPS. No refund or re-ship. UPS say they will investigate it, but only after it has last been scanned for 8 business days. Best Buy says they will do nothing. They shipped it, it is up to UPS. Oh boy..
December 13th, 2006 at 1:48 am
STOP IT NOW!! You are all scaring me! Here it is Christmas, a year later, and the most expensive gift I bought for my son is in, sure enough, HODKINS, IN. It arrived in Hodgkins, IN at 3:00 AM, left there at 4:30 AM. Next it arrived in Hodgkins, IL at 5:30 AM and left Illinois at 12:00 Noon. It has left, but that was yesterday at noon and it still has not arrived anywhere else. Oh please, tell me this is just a joke!
December 14th, 2006 at 2:46 pm
NEW STANTON,
PA, US 12/14/2006 10:25 A.M. ARRIVAL SCAN
HODGKINS,
IN, US 12/13/2006 4:17 P.M. DEPARTURE SCAN
12/13/2006 3:28 P.M. ARRIVAL SCAN
HODGKINS,
IL, US 12/13/2006 2:36 P.M. DEPARTURE SCAN
12/13/2006 12:47 P.M. ARRIVAL SCAN
EAGAN,
MN, US 12/13/2006 3:57 A.M. DEPARTURE SCAN
EAGAN,
MN, US 12/12/2006 10:11 P.M. ARRIVAL SCAN
MINNEAPOLIS,
MN, US 12/12/2006 9:38 P.M. DEPARTURE SCAN
12/12/2006 2:48 P.M. ARRIVAL SCAN
MISSOULA,
MT, US 12/08/2006 11:00 P.M. DEPARTURE SCAN
12/08/2006 9:50 P.M. ORIGIN SCAN
Crossing fingers :D
December 16th, 2006 at 2:06 pm
Susan, if your package was sent ground and the destination is some distance from Hodgkins, then it would be sent by railroad. That means it won’t get scanned until it has arrived at the destination rail terminal. If I remember correctly, it’s a 3 day rail trip from Chicago to Callifornia.
Of course I came here because curiosity finally killed me about Hodgkins, Indiana. I knew about the CACH facility. Thanks to those that provided the answer about it being the change point from triple to double trailers and vice versa. The Ohio Turnpike also allows triples.
I have a package enroute. Addision, IL to Hodgkins, IN to Maumee, OH. Likely will stop at Livonia, MI on it’s way to Clawson, MI and our local route driver. Surprised that it didn’t go through Hodgkins, IL. Is Addison a satellite for Hodgkins, IL?
People take note about UPS as already mentioned. They really don’t care about residential delivery anymore. Takes too much effort for the revenue you know. Also take heed that your package may be under several 70 pound packages. Now if I could just get my own mother to listen…
December 18th, 2006 at 2:15 pm
wow, lol, i too was curious about this ‘hodgkins’ indiana, googled searched and BAM, here we go a bunch of horror stories, THIS SUCKS! now i’m worried as well, not worried about my packaged being damaged, because it was shipped in a protective case that’s made for traveling but, maybe it being lost or something, the so called ‘hodgkins’ facility is only 2 hours from where i’m at, and if its a facility were packages hop a train i don’t see why they’d train something thats only 2 hours away
December 22nd, 2006 at 8:18 am
OMG I ordered a monitor from NewEgg on Tuesday with a scheduled arrival date of today, 12-22-06. I just checked the tracking for UPS and it is now rescheduled for arrival on 12-26-06! Guess where it is sitting? Hodgkins, IL! I live in southern IL ….. I’m totally steamed! A couple of years ago, I had a package sit in that HUB for over a week!!
NewEgg always used FedEX before and I always received my packages in three days. I will never have anything shipped via UPS again! If the company that I want to order from isn’t using FedEX, I won’t be ordering!
I thought that UPS would actually be delivering on Saturday this year since it is Christmas time ……. guess I thought wrong!!
Thanks to the “boys in brown” for ruining our Christmas!
December 22nd, 2006 at 4:38 pm
I ordered my things on the 16th… ground delivery would surely have gotten it to me by the 25th… but no. My package as well is stuck in Hodgkins IL, and Hodgkins, IN.
This whole topic is insane. This should be addressed and taken care of.
January 5th, 2007 at 12:02 pm
They still have an on-time rate of over 99%.
January 19th, 2007 at 1:29 am
why dont u bitches be thankful for wat u have
January 19th, 2007 at 4:00 pm
I live in Canada and am waiting for a package from California. It was in Windsor Ontario 3 days ago, which is about 8 hours away, today it’s in Hodgkins IL. What’s up with that? I don’t understand why it couldn’t be shipped directly from Windsor to me, why did it have to go back to the US if it was already in Canada? I could have driven there and picked it up myself. Who knows when I’ll get it now?
January 19th, 2007 at 6:59 pm
im waiting for a package from Virginia to California it stopped updating around the 17 of January, it says it departed but now i dont know where the package is.
January 29th, 2007 at 12:18 pm
Suzanne, I figured that one out, only the paperwork gets the Windsor stuff so the package pre-clears Customs. It really never was in Windsor. I thought that too, but checked with TigerDirect. I also HATE UPS, but when the shipper won’t change and the price is still the best deal in town, y’all live with it and HOPE!
January 31st, 2007 at 5:07 pm
Still in transit, now delayed, it could have jumped off the truck and walked here faster than this crap!
February 5th, 2007 at 4:09 pm
Hey Jacob, if the package went from VA to CA through Hodgkins, the package takes 3 days by rail to reach California (sometimes more depending on when it gets to Iliinois.) Give it a couple more days. Cross country packaging usually takes 5 days, depending what day of the week it is sent (Thursday and Fridays in Illinois are days when trailers are held because they are not to capacity and can be held over the weekend because of UPS’s logistics system.)
February 8th, 2007 at 3:57 am
HODGKINS,
IL, US 02/06/2007 6:28 P.M. DEPARTURE SCAN
HODGKINS,
IL, US 02/05/2007 11:24 P.M. ARRIVAL SCAN
HODGKINS,
IN, US 02/05/2007 10:36 P.M. DEPARTURE SCAN
02/05/2007 9:54 P.M. ARRIVAL SCAN
SOUTH CHARLESTON,
WV, US 02/05/2007 11:36 A.M. DEPARTURE SCAN
02/05/2007 6:00 A.M. ARRIVAL SCAN
ROANOKE,
VA, US 02/05/2007 1:33 A.M. DEPARTURE SCAN
ROANOKE,
VA, US 02/04/2007 11:05 P.M. ORIGIN SCAN
well it looks like it got out of hodgkins ok… hopefully it gets here on time. :D
February 8th, 2007 at 8:55 pm
This would be really funny if my son’s carseat wasn’t sitting in limbo in Hodgkins right now.
I had two packages leave BabiesRUs on Tuesday, February 6th. A carseat and a stroller. The carseat leaves Columbus, OH and heads NORTH, to MAUMEE, OH, then on to Hodgkins. Wait a minute, I live in MISSISSIPPI!! Why are you sending my stuff North???
The stroller leaves Columbus, OH and heads SOUTH to Lexington, KY, then to Knoxville, and it’s already here, just 2 days later.
Now, for you logistics minded people, it doesn’t take much to figure out that UPS logistics is a little off. Yes, FedEx is MUCH more efficient, and you will understand why in a minute.
Since I live outside Memphis, TN, FedEx packages ALWAYS get to me overnight, even without paying the extra. Why??
Because ALL interstate FedEx packages come to Memphis before being redistributed across the country. FedEx has one superhub instead of dozens of smaller hubs all over the place. Rather than sending one package from one hub to another and another to get to it’s destination, they all come to Memphis, then by morning they are in their destination state. Since I live so close to Memphis, my packages go on the truck instead of onto another plane.
FedEx does this because it is cheaper to send a plane from California to Memphis that is full of packages than it would be to send a dozen planes that aren’t full to a dozen different places. Once they are here, the planes get reloaded with packages belonging to the same region that came off of a dozen other planes from other states. They also only have to unload and reload ONE time instead of every 6 or 7 hours, so it is faster, too.
February 8th, 2007 at 9:01 pm
Oh, you should see Memphis International Airport’s sky “highways” between 10pm and 6am. From 10pm to 6am Memphis is the busiest airport in the world. I wouldn’t be able to sleep at night without my FedEx planes coming in and out. LOL It is a STEADY flow of air traffic all night long, with a short break between about 2 and 3 (I think) as the incoming traffic slows and the outgoing picks up. It’s neat to see a dozen or more planes at one time in the sky. One right behind the other.
That’s why on Sept 11 Memphis was able to handle more landings than any other airport. They are used to it.
February 11th, 2007 at 12:32 pm
Any ideas where this might be? It says “In Transit” however HODGKINS, IL is only 8-9 hours from Buffalo. I’m about an hour from Buffalo, NY (Olean)
From what I have read here, this is the last time I will use UPS. The idea of a 50/50 shot or worse of receiving a damaged package going through UPS is unacceptable. I’ll pay a few extra bucks and use Priority Mail. Actually Priority mail is sometimes cheaper and is much faster. 3 days not a week.
HODGKINS,
IL, US 02/10/2007 12:20 A.M. DEPARTURE SCAN
HODGKINS,
IL, US 02/09/2007 7:46 A.M. ARRIVAL SCAN
EARTH CITY,
MO, US 02/09/2007 1:37 A.M. DEPARTURE SCAN
EARTH CITY,
MO, US 02/08/2007 10:32 P.M. ARRIVAL SCAN
QUINCY,
IL, US 02/08/2007 8:08 P.M. DEPARTURE SCAN
02/08/2007 6:14 P.M. ORIGIN SCAN
February 28th, 2007 at 1:35 pm
None of the shipping companies make sense. I have ordered stuff that left Washington state and went to Atlanta via DHL before it came to me in Houston. I ordered a set of tires that left Shreveport, La. and went to Memphis (FedEx’s superhub) “on their way” to Houston. Buy a map FedEx. It’s 284 miles from Shreveport to Memphis and 209 from Shreveport to Houston. My tires went 568 miles out of their way to make a 209 mile trip. And don’t get me started about how UPS will ignore a package at the airport for a full day because it was sent 3-day and not 2-day, therefore it will be delivered “on time”.
March 16th, 2007 at 1:17 pm
Well good to see there are plenty of other people frustrated with UPS and more in detail Hodgkins, Il. My package was to be delivered today but instead here is what I see:
HODGKINS,
IL, US 03/15/2007 9:00 A.M. THE PACKAGE IS DELAYED DUE TO EMERGENCY CONDITIONS BEYOND UPS’ CONTROL
I called UPS to see what is up and when the package will be re-scheduled for delivery. They told me they don’t know what is going on but my delivery will NOT be re-scheduled and I am to contact the shipper and have them ship another of what I ordered.. WTF does that mean???
March 19th, 2007 at 11:24 am
Wow, this is pretty hilarious that there’s a 1 1/2 year long discussion on this. My package just got to Hodgkins IN today. Why am I so fascinated by tracking my package?
March 19th, 2007 at 1:03 pm
I am mad as hell about this non-sense of Emergency Conditions beyond UPS control … I too had the same BS!! my package was shipped from NH to Phx,AZ. and it iis sitting in hodgkins, ILL. a major hub for UPS.. but calling the Customer NOservice … all the apologies ..!! but no answers.!! I have to call the shipper !!! to tell them What !!! I had to raise my voice and demand some BS to be told that they will send a message !! to whom I really dont know.. so the package is in Ill. and it will come to PHx. on 3/19/07..maybe on the Space Shuttle…!! What a joke !! and they rate themselves as NO. 1
March 21st, 2007 at 11:41 am
This is a fascinating ongoing blog! I, too, was intrigued by the dual, or dueling, Hodgkins. Glad it’s been answered here.
Re my package’s trip - I remember hearing about a late-season snowstorm in the east that pretty much closed things down 3/16 or so, thus the “External factors”.
I live in a two-unit & UPS won’t leave a package if I’m not here, but FedEx will, unless it’s “signature required”, and most of mine are not. Personally I’m partial to USPS.
Date Time Location Event Details
March 21, 2007 08:09:00 AM MADISON WI US Out for delivery
March 21, 2007 06:30:00 AM MADISON WI US Arrival Scan
March 21, 2007 04:14:00 AM HODGKINS IL US Departure Scan
March 21, 2007 12:01:00 AM HODGKINS IL US Arrival Scan
March 20, 2007 10:52:00 PM HODGKINS IN US Departure Scan
March 20, 2007 10:22:00 PM HODGKINS IN US Arrival Scan
March 20, 2007 07:53:00 AM BUFFALO NY US Departure Scan
March 20, 2007 07:08:00 AM BUFFALO NY US Arrival Scan
March 20, 2007 01:15:00 AM COLONIE, LATHAM NY US Departure Scan
March 17, 2007 12:09:00 AM COLONIE, LATHAM NY US Shipment picked up from seller’s facility
March 17, 2007 12:09:00 AM COLONIE, LATHAM NY US Delay in delivery due to external factors
March 16, 2007 02:04:46 PM US Carrier notified to pick up package
March 21st, 2007 at 4:25 pm
……Hey….I have a secret!……..I’m feverishly working on a teleportation device to end all the angst over the lost and damaged packages…slow transit times, etc. But alas….with the wonderful news of my “secret” also comes a very disturbing revelation……Yes……..I knew you’d guess it before I could relate the sad details. You’re exactly right, my sub-atomic generator that I ordered from CA to complete my creation and put an end to the maddening frustration for all of humanity is sitting in where else but…..Hodgkins, IN!!!! Are you smiling now?……..I hope so. By the way….I’m sending that place to Siberia or somewhere if I ever get my package!
March 26th, 2007 at 7:28 am
I too got caught up in the “Where in the world is Hodgkins, IN” search, now I find this blog. Wow! Some of these posts would have Jack Nicholson screaming “The truth? You want the truth; you can’t handle the truth!”
The competition between UPS/Fedex/USPS has made them all good. Perfect? No, I’ve had packages lost and others damaged, but generally they get here. (In a year of ~300 shipments, we might see 1 or 2 “issues.”) The good news is that if the CACH handles >1.5M packages per day, I’m figuring that my odds are pretty good that my delivery will make it through there without any problems.
March 26th, 2007 at 1:54 pm
[…] 63 responses thus far! […]
April 2nd, 2007 at 3:58 pm
Confusion. No such place. Waiting and waiting for updates on their system only to get more confused. It takes sooooo long for UPS to have these packages in transit. Actually it kinda sucks.
April 25th, 2007 at 2:19 pm
Do they give you a refund if the package doesn’t arrive in time, or if it’s damaged?
April 25th, 2007 at 11:59 pm
Wow! I finally feel like I belong! I have been wondering about the Hodgkins enigma for a while now and am comforted that I am not alone. I am feeling rather fortunate that I’ve had many packages go through Hodgkins and so far haven’t had a problem. However, I have one there right now and can’t help but wonder if my luck will continue. I can’t really relate to all the UPS hating that’s been going on. They’ve been rock-solid with me for about 100 shipments now. I can also understand how stuff happens and they can’t help it after working at a sorting facility for a couple weeks during the Christmas season. That is horrible work and I can’t imagine how any employee really cares about the well-being of your package. And UPS or any other shipping company can’t really do anything to make them care. It’s scary to think about that but it’s true, so I’m just thankful that I’ve been lucky so far!
May 2nd, 2007 at 11:29 pm
I also came across the Hodgkins quagmire. I find myself staring at UPS’s tracking website all the while looking like i’m constipated, trying mentally to move it from arrival to departure, but my next best thought is that I should get a life. ::crossing fingers:: ::knocking on wood:: good luck and god bless all those that questioned and even bothered with this nonsensical Hodgkins,IN
May 5th, 2007 at 3:51 pm
WHAT HAPPENS WHEN UPS AND FED-EX MERGE?
THEY WILL BE JUST LIKE ALL OF YOU COMPLAINERS……..
FED-UP……..HEE-HEE-HEE
May 14th, 2007 at 2:44 pm
I couldn’t resist…
My TOMS are sitting quietly in Hodgkins IL/IN and I sit here in Cleveland, OH. Hopefully some monster in Illinois or Indiana won’t eat my shoes.
I personally still use Pony Express.
June 28th, 2007 at 1:05 pm
Wow, I seem to be late on this story. I ordered a bunch of stuff from Babies R Us and it shipped from Columbus too! I live in central IL - we’ll see how long it takes to get to me from Hodgkins, just arrived there this morning. Hopefully before the baby is born in August ;-)
June 28th, 2007 at 10:01 pm
There is no such thing as a “perfect mail carrier”. UPS is by far the best though for packages and USPS is best for smaller objects. FedEx is a big no-no because WHEN they lose your package, they have horrible customer service that doesn’t even try/care. My packages went from KY to the IL facililty (No IN place) and is on the rail to Vegas as we speak. Ordering on a Saturday is a bad idea though because they don’t ship until Monday and get delivered the following Monday.
August 8th, 2007 at 6:19 am
Wow after reading all the comments it makes me smile that I am out of that shit hole. I used to work for UPS in Hodgkins, IL as an industrial engineer. Let me tell everyone what that place is really like. First off the plant workers there are paid shit money and do not care about your packages. It does not matter if the package says fragile, this end up, etc. Most of them are thrown, stepped on, dropped, ran over with carts. No joke!! The supervisors and managers are more concerned about pushing as many packages through as fast as they can in order to be productive. I saw packages crushed & torn open on conveyor belts in front of sups/managers that do nothing. The operation management are a bunch of bumbling morons that worked there way through the ranks and motivate their employees by threatening jobs, yelling, & making physical threats. The head of the engineering department doesn’t even have an engineering degree. He is just some pointy nosed chubby man going to pointless meetings & acting like he is God himself. That actually goes for most of the engineer managers. The operation is ran very sloppy with little care for the customer by the vast majority. The job itself almost scared me off engineering permantly but I learned it is just a poor operation. Let me tell you after seeing the inside numbers & set up if you own stock sell because Fed Ex will surpass UPS in the next 40 years. No joke. P.S. If you lose a package or it arrives LATE they are REQUIRED by the contract most people do not read to give you a refund for the package. If you have a complaint please by all means call this number & ask for an IE supervisor or manager. 708-387-4495
September 13th, 2007 at 4:54 pm
My pkg left Newegg.com in Memphis, came to my hometown, was scheduled for delivery, then was sent to Hodgkins, IL, now says its back in transit to my hometown. The first time it was here in my hometown, it was two days after I ordered it. Now it will be an additional five days or more to go all the way to IL and back. Go figure… I’ll never use UPS again for anything and if Newegg doesn’t give me a full refund, I’ll never buy anything from them again, either. This is pathetic.
September 14th, 2007 at 3:11 pm
For the record, Newegg.com is processing a full refund to my account, and unless I make a further comment here in the future, I am very happy with them and will try to do business with them again in the future. UPS tried to deliver the package three days later, after it made the round trip to the HODGKINS, IL Twilight Zone and back. I refused it. I will choose another carrier in the future, I’m so tired of UPS. Just this past Christmas they mis-delivered a package to an address five blocks away from mine and only the fact that a nice man at that address came and delivered to me at my home after he returned from Christmas vacation kept the package from being a total loss. Of course, I had already made arrangements with the vendor to file the claim and re-ship the merchandise, some of which was sold out and I had to substitute items I didn’t really want, and of course, the gifts weren’t under the tree on Christmas morning. I forgave all that because I know the holiday rush is crushing for all the delivery services, but this latest incident made me remember it.
October 12th, 2007 at 10:58 am
the whole thing is run by a computer system if one operator makes a mistake and keys in a n insted of a l its going to show up on the site like that. also ups can not be held responsible for your mistake or newegg’s mistake of mistyping your adress i had this happen once before microsoft butchered my address and my package was delayed once i looked at the lable it had the wrong zipcode and my street was mispelled. also boxes today are cheep i had a speaker sent to me and the box was a single wall with only tape holding the flaps together on the bottom so no wonder why the box looked like crap when it arived.
December 2nd, 2007 at 10:31 pm
Comments still going strong on this one after 2 years!
I too have just been puzzled by this Hodgins, IN, after seeing one of my packages is there. I got damn curious and had to find it, when it didn’t appear on any maps I hit google…
I think this shows that social/community-computing/interaction (what ever you wanna call it) is a powerful and useful phenomenon.
December 29th, 2007 at 11:35 pm
awww WTF, I am having the same problum, mine went through this magical place called hodgkins, but lickily is sitting in okaland CA waiting to be deliverd to me, but its taking so freakin long!!!
I dont get it… they ship the package east then back west to me???
OAKLAND,
CA, US 12/29/2007 2:36 A.M. DESTINATION SCAN 7
OAKLAND,
CA, US 12/28/2007 2:04 A.M. ARRIVAL SCAN 6
SAN PABLO,
CA, US 12/28/2007 1:26 A.M. DEPARTURE SCAN 5
SAN PABLO,
CA, US 12/27/2007 8:48 A.M. ARRIVAL SCAN 4
HODGKINS,
IL, US 12/24/2007 9:50 A.M. DEPARTURE SCAN 3
HODGKINS,
IL, US 12/21/2007 11:30 P.M. ARRIVAL SCAN 2
DECATUR,
IL, US 12/21/2007 8:14 P.M. DEPARTURE SCAN 1
12/21/2007 7:40 P.M. ORIGIN SCAN
January 4th, 2008 at 12:58 am
I couldn’t resist posting! For the first time I noticed this Hodgkins, Indiana scan. Usually, actually every time I have received a UPS package in the last five or so years it has shown just the Hodgkins, Illinois scans and NEVER the Indiana scan until today. So what do I do? Like y’all I google to see just where this Hodgkins Indiana is and get this as the top search result! Too funny. But I am glad to know it is simply a trailer jockeying place over the state line (I’m in the Chicago area).
Kinda odd that I have never had this Indiana scan before, ever. But I guess there’s a first time for everything. Oh, and don’t bach UPS employees too much. Like most people they are caught in the middle of our gloriously inequitable capitalistic system and just trying to break even and finding it harder and harder to do everyday cause we all bend over for the immediate gratification consumer based capitalism has trained us to expect. Frankly, if you even get your package consider it a modern luxury and shut up, you’re really not that important anyway…
January 4th, 2008 at 1:01 am
Oh, and see you all back here in another two years bitching about the same damn thing!!!! :-)
March 28th, 2008 at 4:23 pm
“gloriously inequitable capitalistic system and just trying to break even”
One poster doesn’t like capitalism. Well, I understand that. In this system we get paid what we are worth and sometimes we don’t like that.
Mirrors hurt.
April 5th, 2008 at 1:01 pm
Another pkg lost in limbo land can’t wait to see it’s condition, hope it arrives before my retirement party. Ups and Fedex are as obtuse as it get’s. Hire some more morons to handle shipping.
June 13th, 2008 at 1:23 pm
My husband’s fathers day gift has been in Hodgkins for the past six days because of “inclement weather.” So he won’t have it for father’s day, but at least it’s not out on one of the trucks, where it might get washed away by the floods, or blown away to Oz by one of the tornados, or abandoned on one of the washed out highways near Chicago. Did anybody see the photos? Houses floating away down the streets, upside down cars, whole roofs flying through the air like frisbees. If I were a UPS driver, I wouldn’t go out in that kind of weather either.
But I sure wish I asked for US Post Office mail this time.
June 25th, 2008 at 7:22 pm
Just got a HODGKINS,
IN, scan myself.
Somehow sat there for over 24 hours. Blah.
June 27th, 2008 at 10:54 am
Jun 27, 2008 01:56:00 AM DALLAS TX US DELAY IN DELIVERY DUE TO EXTERNAL FACTORS
Jun 25, 2008 04:24:00 PM HODGKINS IL US DEPARTURE SCAN
Jun 25, 2008 05:06:00 AM HODGKINS IL US ARRIVAL SCAN
Jun 23, 2008 09:00:00 PM BROOKFIELD CT US DEPARTURE SCAN
Jun 23, 2008 06:30:00 PM BROOKFIELD CT US SHIPMENT RECEIVED BY CARRIER
Jun 23, 2008 03:21:12 PM US SHIPMENT HAS LEFT SELLER FACILITY AND IS IN TRANSIT
What is “delay in delivery due to external factors”??? Did a truck turn over and have packages thrown all over 75? lol
I guess I should just be happy it make it’s way out of Hodkins.