User Strategy Vol 1 – Digital Behavior
User Strategy — “Firstly, what we perceive as commercial behavior doesn’t necessarily include activities that become embedded into our normal daily routine. Secondly, e-mail and other such digital technologies have been particularly successful in becoming ubiquitous in a very short period of time. These communication mediums have made their way into our lives so quickly in fact, that we now don’t even classify them as alternative channels, they are just normal.”
Good article. Covers several different topics and it is worth reading. I wish the font was larger on the HTML version!