Just Say No to Poorly Designed Software
ACM — “Hannon contends that designers often disregard users’ wants because the customer who asks for the system in the first place is usually looking for an affordable, easily deployable solution that interoperates with other campus systems, rather than fulfills users’ needs. “Ease of use” is not highly prioritized by the customer on the list of system requirements, while user satisfaction is hardly ever a major criterion used by CIOs to assess the performance of integration teams.”