Honing Your Usability Testing Skills: An Interview with Ginny Redish
“When I started out, almost all usability testing was done in a formal lab with a very “hands off” approach to interactions between participant and facilitator. Today, the line between usability testing and field studies has blurred quite a bit. Typically, today, I sit with the participant. Depending on the stage the product is in, I may engage in much more dialogue than I did when I started out. I’ve done usability testing in conference rooms and cubicles; I even did one this summer in an airport hangar.”