Usability is Dead, And The Stink Turns My Stomach
“There are no quick and exciting and easy wins to be made. We know how to make things usable and it involves a bit of work, easy as that. No rocket science just research, common sense and good old user centered design, in short, stuff we
all know, there are books on it for God’s sake. So will somebody go tell the people at Opodo? I’ve just tried to buy a flight from there, 3 times (am I stupid) and each time something went wrong.”