Does Your Web Site Need Help?
eContent Magazine — “I’ve used these products and they are slick. I will be even happier when they provide better support for XML, including graphic (SVG) and multimedia (SMIL) standards. Still, if your Web reports suggest visitor confusion, a technical writer with usability and Help development skills may be the all the Help you need.”
People don’t think much about the usability of content. That’s unfortunate because many usability professionals are outstanding content developers. This is an area ripe for exploration.