WebWord

Just a quick note: back up your data. Do it now. Set aside a few minutes to take care of it.

I will be your poster boy for this: I just lost an entire year’s worth of work.

Is it good or bad that the

I’ll be on the road for several days so don’t expect too much in the way of updates. Don’t be angry, I need the time off. ;-)
I’ll leave you with a story about battery life. As many people know I just bought an MPX200 SmartPhone. So far it has been excellent, except for […]

Grok Dot Com — “When it comes to bats, I’m the sort of shopper who is motivated to buy, but functionally clueless. I need to feel I’ve made a well-informed decision, that I’ve got just the right one. And who knew bats could be so complicated? But, as you sell them, I was kinda hoping […]

Has anyone else seen any .coop web sites? Here is the first one I have seen: Avalanche. Strange looking, if you ask me.

SFGate — “Some retailers are deciding that the customer can be very, very wrong — as in unprofitable. And some, including Best Buy Co. Inc., are discriminating between profitable customers and shoppers they lose money on.”
This makes complete sense. Dropping support for unprofitable customers is a good business decision.
Read the story…

Chittah-Chattah is a refreshingly good blog covering multiple topics. About 50% of the postings cover something about user experience or usability, although you have to read between the lines to see it. Take a look!

Once upon a time, WebWord was a free and open web site, where people could post comments without being registered. That stopped after two things happened. First, WebWord blew up. The content management system I was using (Movable Type) decided to implode. The database driving the site ate itself and I was left alone and […]

unraveled — “Recently, I had two poor customer experiences that made me realize how important integrated information systems are to the customer experience.”
Read the article

Gerry McGovern — “Usability sometimes misses the point. If you’re trying to sell me red shoes, I don’t care how user-friendly your website is, I’m just not interested in buying. If you’re charging me 30 percent more than your competitor, all your fancy usability is pretty much irrelevant. If I think this product is cool […]

CBS MarketWatch — “Online visitors don’t like sites that fail to respond to questions, make opting-out of information-sharing difficult or have Web pages that take a long time to load, Fairchild said, based on consumer surveys conducted by his company. And when they don’t like something, they’re willing to move on to sunnier climes: Twenty […]

CIO.com — “How many times have you been frustrated with a bank teller or car-rental agent or sales clerk who kept disparaging the “new computer system,” as you stood there wondering whether it really was the technology or inadequate training or the fact that she really didn’t care? Whatever the underlying cause, my point is […]