iPod Mini in Japan: Apple’s success in Japan provides example for others
“Customer is KING. And I mean it. Being in Japan even for a week will spoil you. No matter how small the business is, the service is impeccable at all times.”
I love any information I can get about usability, human factors, and customer experience in other countries.
July 25th, 2004 at 5:36 am
Does usability exist in Japan? There’s certainly a great attention to detail in both the product and the service. There are also seem to be very strong expectations that customers will take on and enjoy the responsibility for figuring out how things work.
July 26th, 2004 at 12:20 am
I think they are used to that and they know how to figure things out easily.
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