Happy Employees, Happy Customers
CIO.com — “How many times have you been frustrated with a bank teller or car-rental agent or sales clerk who kept disparaging the “new computer system,” as you stood there wondering whether it really was the technology or inadequate training or the fact that she really didn’t care? Whatever the underlying cause, my point is that happy employees are those who understand the systems they are using, feel safe with you standing next to them as they use those systems and most certainly make you feel good about your customer experience.”