“There’s Nothing We Can Do”
I like cell phones but I can’t stand cell phone companies.
Yesterday I had the pleasure of dealing with both Verizon and AT&T. In my Verizon encounter, I heard the sales clerk say to a customer the following:
“Yes, we said come back in July, but we meant come back July 8th. You can’t use that $100 voucher today [1-July] because your service doesn’t renew until July 8th. I know that we said come back, and I’m sorry you’re angry, but there’s nothing we can do.”
July 2nd, 2004 at 10:18 am
You really shouldn’t be upset. Remember good customer service is the responsibility of the customer. Therefore, companies shouldn’t be held accountable for their inability to provide service.
I have Verizon service. Always had a good experience with the people I had to deal with. Not so with Sprint, but that’s another rant for another time.