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Delta To Track Luggage With RFID

“Misrouted baggage costs Delta about $100 million per year, but airline officials say they believe RFID technology could cut those costs significantly. “We’ll be able to provide a much more proactive response” to lost baggage, a Delta spokesman says. As a result, Delta could save money by reducing the need to hire expensive couriers to deliver delayed bags to customers.”

Now your conversations with the Delta representative will go like this:

You: My bags aren’t in the luggage area and I was there when they started unloading.

Rep: Well, actually thanks to this great new technology that allowed us to also lay off 7% of our workforce, I can tell you exactly where your luggage is.

You: Wow! Great! I mean great about the luggage part. So where is my luggage?

Rep: Your luggage is in Caracas.

You: Okay… but this is Baltimore.

Rep: Well, it looks like your luggage is going to have a better vacation than you are.

This entry was posted on Friday, July 2nd, 2004 at 9:52 pm and is filed under GeneralComments. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.