Comments on: Buy.com — Another Bad Experience

by: chris beatrice

Thu, 01 Mar 2007 16:26:04 +0000

i too am having a bad experience i am writing these while im on hold with them 18 min so far. i purchased a Tv on 2/10/07 according to their website they shipped it on 2/13/07. it is now march 1st and still no TV. THey cant even tell me where it is. all they say is that someone will be emailing me within 48 hours. No emails . That was 3 days ago. i will NEVER buy another item from buy.com and anyone reading this who is thinking of doing so please think again. Very unsatisfied customer.

by: Barbara Waters

Tue, 17 Oct 2006 01:02:08 +0000

Buy.com site does not work when one wants to unscribe or find a contact email or number that works. Very slow, clumky when page does decide to come up, often blank.

by: MatthewOliphant

Tue, 30 Nov 1999 00:00:00 +0000

But John… aren’t you talking about organisational and process changes? Certainly design and usability doesn’t apply to those kinds of things.

Mmmm, early morning sarcasm…

by: driptray

Tue, 30 Nov 1999 00:00:00 +0000

We'll eMail you within the next business day to let you know if your item has been cancelled."

This sentence is confusing - they're talking about an item being cancelled, whereas you've presumably just cancelled an order.

by: kushko

Tue, 30 Nov 1999 00:00:00 +0000

I think John is talking about the overall experience as usability.

I worked for a Telco where we built a very usable website where customers could order and change services and products. However, being a telco, the back-end ordering systems weren't connected to the web apps. So "little squirrels" in the background had to process the orders.

Solving the manually order process so it still looks on-line is not simple.

Kevin