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For years I went to a dentist who caused me pain. Every time I would completely dread my visit if I needed a filling or a repair because every time it would hurt. I didn’t think novocaine worked and didn’t bother getting it because it would hurt no matter what.

However, today I went to a new dentist. This guy was awesome. He was arrogant, but that was his only real flaw. He was joking around, telling me stories, and it was generally pleasant. Furthermore, the drilling experience was painless and even after the novocaine wore off, I’ve been free of pain.

From beginning to end the experience was excellent. It was good for several reasons:

1. The atmosphere was pleasant, bright, and clean.
2. The dentist was very skilled, personable, and witty.
3. My wait time was virtually nothing; excellent logistics.
4. Billing was simple and they easily handled some insurance issues.
5. NO PAIN during or after (!) the procedure.

So, not only was the physical pain minimized, but the pain of the office visit itself was minimized. Bravo!

I’m talking about this so that other people understand that a good experience is built from many pieces. If this new dentist was good — no pain! — I could have still had a bad experience because of his office, or his staff, or some other factor. That didn’t happen. Rock on!!

This entry was posted on Thursday, June 24th, 2004 at 1:25 pm and is filed under Usability. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.