On Being a User Researcher
roBlog — “But there is one quality that I believe all user researchers need to have to be effective, and it’s never taught nor even mentioned in any training programs I know of. A good user researcher has to like people. And I mean he has to like people, all people, not just his friends, peers, and colleagues. He has to be intrinsically interested in who they are, what work they do, how they feel about life, what they want to achieve, and so on.”