Archive for April, 2004

Don Norman on PowerPoint Usability

Monday, April 26th, 2004

Sociable Media — “PowerPoint is NOT the problem. The problem is bad talks, and in part, this comes about because of so many pointless meetings, where people with - or without - a point to make - have to give pointless talks. The problem is that it is difficult work to give a good talk, […]

Timely, focused online newsletter a valuable relationship builder

Monday, April 26th, 2004

Seattle Times — “Just two years ago, the average e-mail user was confused and frustrated when differentiating between spam and the then-emerging category of marketing newsletters.”
Read the article…

The Internet is Shit

Monday, April 26th, 2004

Really?

Organize Your Life

Monday, April 26th, 2004

If you organize your life, do you really reduce stress? Does that approach work for all people, from all countries? Why do people (mostly women) talk so much about organizing closets? Is now a good time to get organized? Can you organize everything?

Refining for usability

Sunday, April 25th, 2004

O’Reilly Network — “The purpose of this essay is to discuss a theoretical problem that has always faced free software, and is now beginning to materialise in some projects. The problem is that of refining our technology.”
Read the article…

Hotel Web Sites Ranked by Customer Satisfaction

Sunday, April 25th, 2004

“The study found Expedia and Hotels.com provide the best overall online customer experience as measured by the Vividence CE Rankings. Hyatt, Hilton, and Wyndham were closely grouped at the bottom of the rankings indicating a less satisfactory customer experience.”
See the rankings…

Getting the customer experience right

Sunday, April 25th, 2004

Warsaw Business Journal — “As far as Poland has come during the past decade, I realized that the U.S. tourist industry has also developed substantially during the past 15 years or so. Interestingly, product quality - especially in the service industry - can already be matched in certain parts of Poland, especially Warsaw. Just to […]

People feel loyalty to computers

Sunday, April 25th, 2004

BBC News — “People tend to develop strong ties to a specific computer, even if it means waiting to use their favourite machine, say researchers.”
Read the article…
(Thanks for the submission Daniel Szuc!)

Web Accessibility: No More Mr. Nice Guy

Friday, April 23rd, 2004

User Focus — “Last week the Disability Rights Commission (DRC) published a significant report on web accessibility. This report marks the DRC’s intention to get tough with organisations whose websites cannot be used by disabled people. Over the next twelve months, we predict that the report will influence redesigns of virtually every major website in […]

Google’s Ghost Page Rank

Friday, April 23rd, 2004

Does Google guess at a page’s PageRank? Why do some Page Ranks soar suddenly? Are there really Ghost Page Rankings? If yes, what does that mean? Do people show up higher on Google’s search results page if they have high rankings based on Ghost Page Rankings? What impact does blogging really have on Page […]

10 Easy Steps To A User Friendly Website

Friday, April 23rd, 2004

Web Pro News — “As a busy search engine optimization consultant, I don’t have a lot of time to manage my website. But recently I learnt the hard way about the fickle nature of website visitors and the damage that having a user- unfriendly site can do to a business. Now I give my website […]

Toilets of Today and Tomorrow

Friday, April 23rd, 2004

Fool.com — “Take American Standard (NYSE: ASD), a leading maker of air-conditioning systems, plumbing products, and automotive braking systems. It’s currently advertising its “Champion” toilet, which apparently can dispose of two dozen golf balls in a single flush.”
Read the story…