Sharing the secrets of customer loyalty

“Three-quarters of New Zealand households are Fly Buys members and there are few industries that Fly Buys has not yet touched. Already, it has a presence in travel, communications, insurance, petrol, electronics, building, cars, supermarkets, banking, electricity, fashion and sports retailing.”

Being an ignorant American means that I have no idea what Fly Buys is. Can someone explain? Is it just some sort of loyalty program? Is it just a New Zealand and Australian thing?

Read the article…

4 Responses to “Sharing the secrets of customer loyalty”

  1. dszuc Says:

    Who does user profiling and target marketing well today on the web?

  2. JB Says:

    Fly Buys is a loyalty program that was set up to encourage consumers to shop at certain places.

    You get points for $ and they can be redeemed for flights - originally. now I think you can get more than flights, but it has been a long time since I been back home to Oz. :(

    It was originally just Oz, but it looks as though it has migrated across to the Kiwi’s as well.

    Honestly, I always saw it as a poor loyalty program, where you knew you were getting profiled for very little return…but I could be wrong.

    http://www.flybuys.com.au/information/fly_web_inf_pa_002.html

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