Searching Vs. Finding
ACM Queue — “The user is left with a significant task of reading or scanning the retrieved results to determine whether they actually have the information sought and to figure out whether and how to rephrase a request to see if any relevant documents were missed. This article describes what I have learned from years of thinking about these problems and from a research project at Sun Microsystems Laboratories that combines the respective strengths of humans and computers in a knowledge-based system to help people find information.”