Getting the customer experience right
Warsaw Business Journal — “As far as Poland has come during the past decade, I realized that the U.S. tourist industry has also developed substantially during the past 15 years or so. Interestingly, product quality - especially in the service industry - can already be matched in certain parts of Poland, especially Warsaw. Just to name two obvious comparisons on quality - there is no doubt that restaurant food is better in Poland, and all but the most expensive hotels can seem a little bit shabby by comparison to international hotels operating in Poland.”