WebWord

Canuckflack — “Car dealerships are caught between the manufacturer’s desire for a seamless brand experience and the brutal realities of local car sales - where any number of franchises sell the same model with similar incentives.”
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Design Observer — “Talent is important in any profession, but it is no guarantee of success. Hard work and luck are equally important. Hard work means self-discipline and sacrifice. Luck means, among other things, access to power, whether it is social contacts or money or timing. In fact, if you are not very talented, you […]

Using Flash for a comparison of Canon’s digital cameras. Watch the page load as there is some built-in training. Macromedia has a page for Rich Internet Applications using Flash. Do you think it is interesting to see what ecommerce sites are doing using Flash? What have you seen that you like? Share your thoughts! (Comments: […]

Mark Mischke — “What Linux is teaching me is that the devil is in the details. It’s the little things that add up to give Linux the impression of being a kludge (even though it isn’t). I’m being unfair. Most of the world (esp. the world of software development) is unaware of the concept of […]

TMCnet.com — “These are numbers that are difficult to fathom. This money could probably end world hunger, build better schools worldwide, reduce worldwide poverty rates and more. I found another market research company, The Pierz Group that pegs the US directory assistance market in 2004 at more than $6 billion, growing to over $8 billion […]

Yahoo — “The Cingular Service Summary gives new customers easy-to-understand information about their service plan, a simulated first bill with expected charges, an example of an ongoing bill, color-coded coverage maps specific to their calling plan, and other details about the terms of service.”
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Hospitality Net — “In the consumer’s mind, a hotel that can’t get its act together to project consistent rates may have the same problem when it comes to servicing them as guests. The issue is more than rate parity, it is aligning the rate structures between all revenue generating departments so that each is maximizing […]

CIO.com — “So, what will separate the dynamically responsive organizations from those that merely react to customer complaints and supplier problems? In my view, the difference is the focus. The focus in the future is going to become the overall customer experience.”
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Jared Spool made this comment on WebWord: “From an evolution standpoint, I think you have to build first and care about users second. For most systems, I think it’s too complicated to do otherwise.” Do you agree?

Jeremy Zawodny argues that his browser is fine but the Yahoo site has a problem, not the other way around. Do you agree? What responsibility does a user have to be up to date, or standards compliant, or have the right plug in? What responsibility does the web site have to the user to make […]

I need some help. I don’t have time to investigate something. A user is trying to register for WebWord but cannot because of a potential cookie issue. Is the cookie persistent? If yes, what privacy issues does that raise? Does it bother you? Is it a usability issue? Tell me what you think! (The irony […]

A List Apart — “For the purposes of this article, pop-up links are links that open in a new window, and that rely on JavaScript to do so. Ordinarily, all you need for a link to open on a new window is to set its “target” attribute to “_blank”. With pop-up links, JavaScript is used […]