Comments on: Focus Group Shows Users Baffled by Smartphones http://www.webword.com/wp/2004/03/31/focus-group-shows-users-baffled-by-smartphones/ The usability blog of John S. Rhodes Fri, 25 Jul 2008 02:18:32 +0000 http://wordpress.org/?v=2.0.3 by: dszuc http://www.webword.com/wp/2004/03/31/focus-group-shows-users-baffled-by-smartphones/#comment-1233 Tue, 30 Nov 1999 00:00:00 +0000 http://www.webword.com/wp/2004/03/31/focus-group-shows-users-baffled-by-smartphones/#comment-1233 No major suprises. I think these features are launched a) To show that a model has more features than its competitors and b) To attract youth markets? Get them hooked earlier?<br /> <br /> I maintain that if you cannot get the simple features working well, the users will never buy into the more complex value added services. Have seen this repeated over and over again in so many products. Hence people not upgrading as much as they used to. Thoughts from the Webword community? No major suprises. I think these features are launched a) To show that a model has more features than its competitors and b) To attract youth markets? Get them hooked earlier?

I maintain that if you cannot get the simple features working well, the users will never buy into the more complex value added services. Have seen this repeated over and over again in so many products. Hence people not upgrading as much as they used to. Thoughts from the Webword community?

]]>