A Town’s Future Is Leaving the Country
Yahoo News — “A few weeks ago, I was watching a TV program showing how customer-service people in India were being trained to speak with a Southern accent.”
Comments: If you ignore the political and economic implications of this and concentrate on the usability, you’ll realize it is a good idea. By using Southern accents the Indian customer service reps are going to be better able to service their customers. That’s a good idea.