Archive for March, 2004

No RSS, No Read

Posted on March 31st, 2004 in Usability | No Comments »

Poynter — “Online news service should be designed and offered with their target users’ prefered method of usage in mind. We shouldn’t be designing services for minscule portions of that audience.”

Comments: The quote I pulled (above) is actually not from the article. It is user feedback. I’m finding that user comments are often much more valuable than the original postings. (You should comment here on WebWord!) What do you think?

Read the posting…

Focus Group Shows Users Baffled by Smartphones

Posted on March 31st, 2004 in Usability | 1 Comment »

Mobile Gadget News — “These are not just ‘nice to haves’: inadequately tested devices lead to product returns or – worst case scenario – product recalls that are costly and embarrassing while poorly set up phones are a key reason why operator support costs are set to escalate. Smartphones are growing in complexity and taking on many of the functions traditionally associated with the PC, so the industry needs a way of applying mature, automated testing procedures and the remote ‘diagnose and fix’ tools associated with the PC world to mobile devices.”

Read the full posting…

The Passivator

Posted on March 31st, 2004 in GeneralComments | 1 Comment »

Ftrain — “A passive verb and adverb flagger for Mozilla-derived browsers, Safari, and Opera 7.5, with caveats.”

Check it out…

Comment: Getting the Right Measure of Usability

Posted on March 31st, 2004 in Usability | No Comments »

David Travis (Usability News) — “As usability professionals, we’re in agreement that usability testing in general is a Good Thing. But we’ve seen an interesting debate recently discussing the relative
merits and demerits of different approaches to usability testing. Should we use discount, qualitative methods or more formal, quantitative methods?”

Read the article…

Blogging Software and People Matter, Not Blogs

Posted on March 30th, 2004 in GeneralComments | 1 Comment »

A blog is really nothing more than a blank piece of paper. It is a collection of useless things. It is random and senseless. A blog is just a place to keep track of stuff, and write words. It is a place. It is a lump of nothing.

Blogs don’t matter any more than paper. Does paper by itself matter? Not really. It has some value but not the kind of value most people talk about; value as defined by people who read and write blogs.

So, if blogs have little value in the Paper Sense, then why do people care about blogs? There are two answers. One is obvious and one is not. The obvious answer is that there are humans running blogs. In other words, humans generate news, capture ideas, post pictures, tell stories, and much more via blogs. Therefore, blogs have value in the Human Sense but not in the Paper Sense.

This distinction is very important if you want to talk about the lasting power of blogs. Why are blogs popular? Are they popular like paper? No. They are popular because of the human value. They are valuable when other people consume them. You read a blog because it has Human Value (or perhaps Economic Value or Social Value) but not Paper Value.

But hold on. There is another reason blogs don’t matter the way you think they do. How are blogs generated, created, and manipulated? This is not a trivial matter.

Hold on while I make some comments. The web is great and the web is popular because it is easy to search for information (in most cases). When people search for information they seek to consume information (i.e., read) or act (e.g., purchase a book at Amazon). This is one reason why the web is popular, and why it took off. But, perhaps more importantly, the web became popular because it was easy to create web pages. HTML is magic, baby. Easy to read, understand, and do.

Here is where we get to the second point. Blogs don’t matter. Blogs are like paper. They don’t count until a human adds value. How does a human add value to a blog? Through blog software. This is critical. HTML is magic and so is blog software.

Think about it. Before blog software, known in some cases as Content Management Software (CMS), were blogs popular? Not really. This isn’t a small point, folks. HTML made the web grow like crazy and now we are seeing how blog software is making blogging grow. Blogs don’t matter. People matter, and blogging software matters.

So, what does this mean? Well, if you find a way to make it easier for people to communicate via the internet (on web pages or some similar medium) then that will make HTML and blogging software less important. (There are other implications too!) At a minimum, the buzz will fade.

Let me summarize some thoughts. HTML made the web easy. Stuff was easy to find too. Then, blogging came along but it was sort of a pain because it was manual. Only hardcore bloggers were doing it. (Like me.) Then, blogging software came along (e.g., Greymatter, Blogger, Radio, Movable Type), and that sort of killed hand coding. Sure, some people still hand code their blogs, or use Front Page, or some other tool, but blogging software dominates now. The software matters, and so do the people writing the blog software and the people writing content for the blogs. But blogs themselves are just blogs. They’re just paper. They just sit in the corner. Blogs don’t matter. They have no inherent value.

Note: Thanks to Daniel Szuc for the inspiration behind this rant.

p.s. Blogging software matters. Why else did Google buy Blogger? Why else did Six Apart (Movable Type) grow from two people to twenty four in one year? Software baby, software. The tools behind the blogs matter. They really matter.

p.p.s. I think it is interesting that people haven’t talked much about Blogger and Google. It happened, was big news, then faded. What is Google up to? They don’t exactly go around buying companies. Also, notice that they bought technolgy not content. They get content for free via web sites, including blogs. Like other smart technical companies they are focusing on infrastruture versus content. Content flows but the infrastructure (software) guides the flow. That’s a lesson folks!

Life in the Slow Lane

Posted on March 30th, 2004 in Usability | No Comments »

Stop Design — “Only when I’m forced to do something a new way do I recognize the variances in habits, routines, and expectations when it comes to living and working online. It’s sort of like being thrown back in time, taking with me the invisible knowledge of what’s possible today. High-speed access — and now, prevalent wireless high-speed access — is changing our use of the Web and our lives in ways that aren’t always immediately obvious.”

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Weblog Weirdness

Posted on March 30th, 2004 in Usability | 2 Comments »

“If conference presentations about weblogs were true to the form, the speaker would start with the conclusion, work backwards through his points, and end with the opening statement. (I’d love to see someone actually do that.) If weblog entries were ordered like the weblogs themselves, this would be the next-to-last paragraph, and the one above would be below it instead.”

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Accessibility Checklist

Posted on March 30th, 2004 in Usability | No Comments »

Your Usability Resource — “We always hear about accessibility and how important it is. Well, here’s a simple and straightforward checklist (using points form Dive Into Accessibility) to think about whenever you build a new site…”

View entire checklist…

Where did those 22 other people come from?

Posted on March 30th, 2004 in Usability | No Comments »

Six Apart — “Last week it finally sunk in that we’ve done an extremely poor job communicating about the growth of Six Apart to our users and to the weblogging community.”

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Nomensa FTSE Report

Posted on March 30th, 2004 in Usability | 5 Comments »

Nomensa — “The Nomensa FTSE Report provides analysis of the standards of accessibility achieved by the FTSE 100 company web sites. In this report we are giving away some great insights into making web sites accessible. We hope that by doing this we can help commercial organisations understand the requirements of the Disability Discrimination Act (1995) legislation and indicate the steps needed to make compliant technology that is both accessible and usable.”

Visit the report page and request the report (free).

The high cost of not finding information

Posted on March 30th, 2004 in Usability | 1 Comment »

KMWorld Magazine — “We need to embed both people and information within a system that fits how people in the organization work, that understands the workflow and when the needs for information arise. People need to use information within the context of their jobs and their environment. It’s not just the information that is vital to the organization. It’s the exchange of information, the information within the context of the people and the situation of the moment that needs to be recorded and tracked so that when people disappear, the reasons why decisions are made remain behind.”

Comments: Includes some useful statistics. Worth reading if you care about internet searching and finding information.

Read the article…

Internet Marketing Is In – Trade Shows Are Out?

Posted on March 30th, 2004 in GeneralComments | 1 Comment »

Strategic Marketing Montreal — “A trade show can be an important part of a coordinated marketing strategy, since there are many holistic or spin-off benefits from trade show participation. This Newsletter has explored how such holistic benefits can be generated.”

Comments: The article basically states that you aren’t going to get many direct benefits (e.g., sales) from trade shows but that you still get many indirect benefits (e.g., managing perceptions, credibility).

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