I had exactly the same experience last week with Debenhams online store (Debenhams are THE major department store in the UK). We were trying to buy a wedding gift from their on-line wedding list service, went through the whole process and clicked on the 'check out' button, only to get a 'page not available'. This happened 4 times over a 3-day period. What this told me was - either they didn't know the check-out feature wasn't working OR they did and didn't think it was worth telling their customers. Either way, it's incompetence.

Posted by: Alan Fisher on October 11, 2002 04:12 AM

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I had a similar experience with Wells Fargo when applying for a credit card online.

After spending ten or so minutes entering all the information hey wanted, the submit button took me to a service down page and told me to contact the 800 number to apply for a card.

You would think there would be a way to insert the error page at the start of the process not at the end…. It may require some system checking and a manual observation, but gee…your doing business on the net.

Guess who is not getting my business.

Posted by: JB on October 11, 2002 12:30 PM

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