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12/04/2001 Entry: "4-Dec-2001 -- Shipment of fools"

Shipment of fools (CNET) -- "Whether it be dot-com incompetence or brick-and-mortar red tape, the lack of interest in getting a purchased product into the customer's hands is appalling and inexcusable--especially when the same problems recur year after year, during the holiday season no less."

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