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09/24/2001 Entry: "23-August-2001 -- Automatic for the user"

Automatic for the user (Builder.com) -- "Potential clients of mine regularly complain that user-centric design costs too much to build. Usability testing in particular is said to be too expensive. To meet cost-conscious demands, a few enterprising dot-commers have produced tools that they claim will monitor your site, then tell you how to increase its usability. But a boxed solution seems too good to be true when it comes to usability."

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