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09/13/2001 Archived Entry: "13-September-2001 -- The Technology Gap: Part II"

The Technology Gap: Part II (grokdotcom) -- "My point in all this? A whole thirty seconds of speaking with a human on the phone and this problem would have evaporated (not to mention the human could have gone beyond “solving” into real relationship building). Not only did they never call me, I couldn’t call them either. There’s no phone number, toll-free or otherwise, that I can find on their site."

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