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08/27/2001 Archived Entry: "27-August-2001 -- Complicate Your Web Site"

Complicate Your Web Site (WebWord) -- "When you're designing a transactional web site, you need to complicate it with extra steps and customization. Anticipate the most likely problems, provide clear error handling, and build informative confirmation messages to keep your users happy." (Comments: Another great WebWord guest article by Joshua Ledwell.)

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