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08/01/2001 Archived Entry: "15-July-2001 -- Usability in CRM"

Usability in CRM (Frontend) -- "In CRM, user acceptance is a huge issue. End users, who are rarely the same people who choose applications in the first place, can be extraordinarily resourceful when it comes to undermining or working around new products or implementations introduced by manager." (Comments: Good high level analysis but unless you know something about CRM, you will not enjoy the full benefits of the article.)

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