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07/30/2001 Archived Entry: "30-July-2001 -- Don't write off Internet commerce"

Don't write off Internet commerce (Dan Gillmore) -- "Amazon also has understood that customers want to be part of a conversation. They want to talk about what they're buying, offering and getting suggestions. The company's ratings system and book reviews have their flaws, but they are one of the reasons Amazon brings people back again and again."

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